I have implemented several new policies and procedures based on public health guidelines to keep my patients as safe as possible. These include enhanced COVID-19 screening procedures, increased cleaning and disinfection, altering the clinic space as well as wearing a mask throughout the treatment if experiencing any signs of illness, while asking patients to do the same.
I continue to offer virtual care appointments (either telephone or real-time video conferencing). When conducting online video sessions, I use a secure platform through the practice management software "Jane App" that is encrypted and compliant with both the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Our Client Care Team is happy to assist patients in setting up an account in order to receive online video sessions. For more information, please visit: https://www.newrootstherapy.com/online-therapy. If you’re not sure if this is right for you, I offer a 15 min free session to introduce you to the online platform and determine if it's a good fit for you and your health concerns.
I understand that online video sessions will be an adjustment from in-person sessions and our in-person sessions will look a bit different than usual, so I welcome any questions or concerns that you may have. My hope is that, by offering this alternative to meeting in-person, you can stay on track with your health goals and care this time.
Missed sessions with no notice will be subject to our regular cancellation policy: https://www.newrootstherapy.com/fees.
Stay well!
Practice good hygiene! Wash your hands with soap and water for at least 30 seconds. Do this often, even if your hands are not visibly soiled. Do this after coughing, sneezing, blowing your nose, being out, touching anything you don't know is clean. Alcohol based hand rubs (aka hand sanitizer), may be used in between hand washing.
Cough or sneeze into your sleeve or elbow
Avoid touching your face (mouth, nose, eyes) or only do so after thoroughly washing your hands
Clean and disinfect surfaces, especially those that are high-touch (e.g. door knobs, counters, key boards, etc)
Do not share anything that has come into contact with saliva, nose or throat secretions (e.g. straws, cups, cigarettes, toothbrush, eating utensils, etc)
If you are sick, please STAY HOME, even if it is not COVID-19. Stop the unnecessary spread of germs. Avoid sick people.
Follow credible sources for virus and public health updates